The COVID-19 pandemic shook many industries, but perhaps none more visibly than tourism. The bustling lines of tourists in popular destinations disappeared overnight, leaving the tourism industry to grapple with the challenges of a world at a standstill. However, amidst the crisis, Palisis—an international ticketing system—saw an opportunity not just to streamline our own future but to enhance the experiences of our customers.
Simplifying for a global future
Head of Sales Josef Birchler describes our objective succinctly: simplify. Palisis sought an embedded payments solution that would resonate across our global user base. We aim for simplicity of operation and scalability. However, we faced the hurdles of fragmented payment operations and a clunky user experience due to multiple payment gateways.
Enter Adyen—a collaboration forged with the intent of expanding the way Palisis and our users interacted with payments. With a diverse user base spanning 120 countries and a need for robust Point of Sale (POS) devices, Palisis looked to Adyen for both reliable hardware and a seamless onboarding process.
Uniting a fragmented landscape
We cover a wide spectrum of sales channels, from e-commerce to in-person and call centre sales. Previously working with multiple payment gateways, the lack of an all-encompassing solution had led to fragmented payment processes and an inconsistent user experience. Adyen’s solution for Platforms offered the remedy we needed. It consolidated payment partners and paved the way for entering new markets with ease. The simplicity and breadth of Adyen’s well-documented API played a crucial role in the successful implementation.
Palisis was also among the early adopters of Adyen’s Android terminals, which streamlined their operations and improved the user experience. These all-in-one devices enabled a variety of functions to be conducted on a single terminal, reducing queues and enhancing efficiency.
The path to success and beyond
The implementation of Adyen for Platforms turned out to be a game-changer for Palisis. The consolidation of partners, implementation of new technologies, and seamless onboarding process led to significant resource savings across various departments. Sales saw a surge in efficiency, with onboarding time reduced from a month to a day. Finance, development, procurement, and sales teams all reaped the benefits of this collaboration.
As tourism gradually returns to pre-pandemic levels, the impact of Palisis’ investment in Adyen’s solutions becomes even clearer. Tour operators experience quicker onboarding, streamlined terminal setup, and a seamless payment experience. Palisis plans to continually enhance its user experience with Adyen’s features, including the addition of new hardware options.
In a world where time, efficiency, and accessibility are paramount, the partnership between Palisis and Adyen exemplifies the value of a consolidated and streamlined payment system. Our goal of exceptional experiences for the tourism industry, and our investment in a global payment platform proves to be both a strategic and successful move.
Discover the future of payments with Palisis
Ready to transform your payment processes and enhance your customers’ experience? Contact our team today for a demo of how Palisis and Adyen can grow your business.
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