Palisis’ core values and mission are seen through, and through in the value-adds we bring to clients. Let’s start by reviewing a few of our company values; we never oversell with the mission to win business, our approach is always one of consultation, and relentlessly our tech focus is being the industry leader.
Now, let’s connect how our values play into our value-adds. Below are reasons clients choose Palisis and TourCMS for their travel tech needs, and this list is based on the client feedback we constantly receive.
Consultative industry experts
Have you left a sales meeting feeling like the salesperson only understood half of your business model? Our team of experts sits down to also discuss scaling, product mapping, logistics, and areas of expansion.
Our sales team’s onsite consultation style sets us apart. We are there to identify optimisations and truly dig into all aspects of the business with our holistic approach to seeing the entire business model, future plans included. We never oversell, and our team confidently communicates if the fit is not right.
Our expertise spans from sales to support to tech, and it doesn’t stop there. Palisis developers, engineers, and QA bring a technical prowess that relays into dependable and future-forward features. Our C-level connections and relationships with distributors also introduce our clients to unique partnerships that we help to facilitate.
Largest number of connections
Likely, you’ve heard us mention before that we have the industry’s most extensive lists of distribution partners plus the 40k agents in the system. TourCMS was the first on the market, which gives Palisis the advantage of time, development, and strong partnerships. Since the beginning, we have had stable and steady growth with billions of USD in transactions flowing through our system.
Our robust and stable API has 1000s of endpoints, and we are miles ahead in testing. Top booking solutions need to blaze the trail with new distribution options; otherwise, they lag behind the competition.
We are proud of all the contributions our team made towards achieving GetYourGuide’s Premium Connectivity Partner status. Out of GetYourGuide’s 150+ integrations, Palisis was awarded Premium status (in the top 4) based on our exceptional technical performance, API feature set, and collaboration efforts. For our operators, this means more bookings, passengers, and revenue.
Reliably ahead of the industry
When COVID hit, our team was able to extend the following features: timeslot scheduling, capacity management, and contactless redemption since they were already developed and implemented by some clients. This is a prime example of how our product and development team constantly stays ahead of the curve.
Maximising potential sales
Our developers created capacity alerts notifying operators when a tour is about to sell out. These customisable alerts equip operators to identify additional sales and reliably maximise opportunities. Let’s say there’s a tour two months out that is nearly at occupancy; by setting an alert at 80% occupancy, operators can decide on opening a second departure time.
Analysing GPS-based sales is strategic; in this example, an operator has three on-street sales stands, one located outside the main train station, one in the central shopping district, and one at the highly trafficked cathedral. Comparing these locations and the time of day each has peak sales will be vital to understanding the behaviours of customers. If agents are commission-based, it’s also important to rotate the agents between locations to create fair opportunities and test how they sell in different places.
Automation and streamlining
We take functionality one step further for our clients. Our multi-dimensional reconciliation methods are deeply embedded; for example, we enable you to back step changes to identify where mistakes may have occurred. Data consistency is something we take seriously, and we recognise the changes and effects that go into reporting functionalities. Going far beyond one dimension, we take a whole system, sustainable approach. In our software, linking is a feature that is well-thought through.
Operator Example: our client was able to profoundly streamline their business, resulting in moving from a team of three, taking one week to complete the task moving to a single person completing the tasks in three hours. This resulted in massive resource and payroll savings.
Control and enablement
Palisis enables clients to have full control over their operations and all business decisions. Our clients remain in control.
- Complete control over pricing, including what the end customer pays
- Full authority over their website, the content, and any edits
- Real-time analytics to assess occupancy and sales data
- The ability to select which reselling partners to connect with and which inventory to grant them access
- Capability to create custom bundles and extra products
- Consistent branding, whether it’s at the agent log-ins, shop solutions, device screens, etc., offers a polished, native look
All-in-one system
Having ticketing, reservations, distribution, and e-commerce in one place causes fewer headaches and offers many operational perks. Plus, a single platform makes reviewing reports and analytics more simple and reliable for making informed business decisions.
In the end, the way our team enables, empowers, and comes alongside clients helps them realise and reach their business potential. If you are looking for more flexibility and stability, reach out to our sales team.
About Palisis
Palisis is the leading technology provider of comprehensive sales and operations solutions for tourism and transportation businesses around the world. Due to its rich experience, specific market knowledge, consumer centricity and process orientation, Palisis is the industry technology pacemaker. As a full-service provider, Palisis supports your business processes and operational procedures with the most efficient and reliable solution available. Today, Palisis solutions are successfully and effectively used by customers in over 100 countries around the globe.