Vienna Sightseeing Tours: Empowering a smart operator

Vienna Sightseeing Tours, the largest sightseeing operator in Vienna, has successfully transformed its operations and elevated the customer experience with the help of Palisis, a leading provider of sales and ticketing solutions. With over half a million tourists relying on their services each year, Vienna Sightseeing sought a comprehensive solution to streamline their sales processes, improve efficiency, and enhance customer satisfaction. Palisis proved to be the perfect partner, offering a suite of powerful tools and features that addressed their specific needs.

Through the implementation of Palisis’ innovative solutions, they has become a true smart operator, delivering a seamless sightseeing experience from booking to boarding.

Streamlining Sales Processes and Ticketing

At the core of Vienna Sightseeing Tours‘ partnership with Palisis is the effective management of their sales processes. Palisis’ robust ticketing platform enables the issuance of tickets on the streets using their user-friendly Ticketing Terminal. This allows Vienna Sightseeing Tours to collect payments directly from customers wherever they are, while also effortlessly redeeming vouchers from sales agents and online travel agencies (OTAs). This flexibility and convenience have significantly improved the efficiency of their operations.

Enhanced Mobile Booking Solution

Customers of Vienna Sightseeing Tours benefit from a seamless mobile booking solution provided by Palisis. Travellers appreciate the ease of use and convenience, especially when making in-destination bookings. By leveraging Palisis’ mobile booking solution, customers who purchase their tickets online can board the buses directly, eliminating the need for additional steps or paper tickets. This frictionless experience has garnered positive feedback from customers, enhancing their overall satisfaction and simplifying the journey from booking to sightseeing.

“Palisis enables us to be a true Smart Operator”

Lisa Frühbauer, Managing Director of VIENNA SIGHTSEEING TOURS.

Optimised Collaboration with Hotel Partners

Historically, hotels have been valuable sales partners for Vienna Sightseeing. Palisis’ BoxOffice solution has further strengthened this collaboration by providing real-time availability of products and streamlining the often labor-intensive process of managing and paying out commissions. The BoxOffice solution allows for a comprehensive overview of inventory, allowing them to efficiently manage bookings and provide accurate information to their hotel partners. By reducing administrative burdens and simplifying commission management, enabling stronger relationships with hotels, resulting in increased sales and improved collaboration.

Seamless Multi-Channel Sales Solution

By consolidating all sales processes into a single, integrated platform, Palisis has empowered the company to seamlessly manage bookings, ticketing, and boarding. From online sales through their website to partnerships with OTAs, Palisis ensures a consistent and efficient sales experience across all channels. This comprehensive approach has allowed Vienna Sightseeing Tours to optimise their operations, reduce complexity, and enhance the customer journey.

Thanks to the innovative solutions provided by Palisis, Vienna Sightseeing has successfully transformed into a smart operator in the highly competitive sightseeing industry. With Palisis’ streamlined sales processes and ticketing, enhanced mobile booking solution, optimized collaboration with hotel partners, and seamless multi-channel sales capabilities, Vienna Sightseeing Tours has elevated its operations and delivered an exceptional sightseeing experience to its customers. By partnering with Palisis, Vienna Sightseeing Tours has embraced digital transformation and positioned itself as a leader in the industry, setting new standards for efficiency, convenience, and customer satisfaction.

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